At Ceaura – The Aura of Living, we prioritize your satisfaction with our luxury home décor collection. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure your peace of mind.
Eligibility for Refunds
- Refund requests must be made within 30 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase, such as an order confirmation or receipt, is required for all refund requests.
Non-Refundable Items
Certain items are non-refundable:
- Personalized or custom-made products.
- Gift cards and promotional items.
- Products purchased during clearance or final sale events.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team at support@ceaura.com with your order number and reason for return.
- We will provide you with a return authorization and shipping instructions.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Refund Process
- If approved, your refund will be processed within 7-15 business days and credited to your original payment method.
- Please note that shipping fees are non-refundable unless the return is due to a defective or damaged product.
- Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.
Exchanges
If you wish to exchange an item instead of a refund, please contact us. We will assist you in finding a suitable replacement from our collection.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, including any shipping costs.
For any further questions or assistance with your refund or return, please reach out to us at support@ceaura.com or call our customer service at +1 (123) 456-7890.
Thank you for choosing Ceaura – The Aura of Living! We are committed to ensuring your experience with our products is exceptional.
