At Ceaura, we take pride in delivering our luxury home decor collection to your doorstep with care and precision.
- Shipping Time: Orders are processed within 1-2 business days. Delivery times vary depending on your location but typically range from 5-7 business days for domestic orders and 10-14 business days for international orders.
- Shipping Costs: We offer free shipping on all domestic orders over [X] amount. For international orders, shipping costs will be calculated at checkout based on your location.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
- Packaging: Each item is carefully packaged to ensure it arrives in perfect condition. We use eco-friendly materials wherever possible.
Return & Exchange Policy:
We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how you can return or exchange your items.
- Eligibility: Returns and exchanges are accepted within 30 days of delivery. The item must be in its original condition, unused, and with all tags and packaging intact.
- Return Process:
- Contact our customer service team at [email] to initiate a return.
- We will provide you with a return shipping label.
- Once we receive the item and inspect it, we will process your refund within 5-7 business days.
- Exchanges: If you wish to exchange an item, simply follow the return process and let us know what you’d like in exchange. We will send the new item once we receive the original one.
- Refunds: Refunds are credited to the original payment method. Please note that original shipping costs are non-refundable unless the item was damaged or incorrect.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost to you.
For any further questions, feel free to reach out to our customer service team at [email] or [phone number]. We’re here to help!
